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[VIDEO] Intentional Outsourcing Series: Episode 6 - Cost Certainty

Welcome back to our Intentional Outsourcing series. In this episode, D. Bello COO Andrew Acker shares an outside-of-the-box approach to managing costs more effectively.
COO Andrew Acker, smiling about the D. Bello's outside-of-the-box approach to managing costs more effectively!
Mar 29, 2023
3 min read

Sales gets all the credit for any successful business, but a good defense is just as important as a good offense. And in this metaphor, a good defense for you is cost management.  

Fixed overhead costs and the natural ebbs and flows of demand in our industry make cost certainty a challenge for title agencies. In our final topic of the Intentional Outsourcing series, D. Bello COO Andrew Acker shares an outside-of-the-box approach to managing costs more effectively.

The finale of our Intentional Outsourcing series shares how your organization can win by deploying a title production outsourcing strategy with a purpose.

The unique challenge for the title industry is the lack of direct control we have over the demand for our product. During peak seasons, companies expand by adding more – staff, office space, equipment, and technology – to keep up. This results in bloated payroll costs and decreased efficiency during the inevitable valleys.

On the flip side, companies trying to find a middle ground between seasons find themselves slogging through sagging turn times with overworked, tired employees when demand peaks again.

There has to be a better way. How do we manage this more effectively?

In this episode, Andrew shares how working with a reliable outsourcing partner like D. Bello can help you absorb the highs and lows of both extremes. This allows for a consistent and stable workflow for your teams while ensuring you only pay for what you need when you need it. Watch the video above to learn more! 

Video Transcript

Welcome back to the final topic in our Intentional Outsourcing Series. In this episode, we’re wrapping things up with a focus on cost certainty — something that’s more relevant now than ever.

Typically, sales get all the headlines and glory. But just as important, though often less talked about, is managing costs. It’s hard for any company to be profitable with a large and fixed overhead structure. I’m guessing most of us can relate to that right now in the current market.

Unfortunately, many title agencies could be the poster child for this. Business gets busy, and the default response is to expand — more office space, more equipment, more payroll — all just to meet current demand. Sound familiar?

After all, sales cover a multitude of sins, right? At least, that’s how it felt in our most recent business cycle. And while this is the standard way many businesses adapt to growing demand, it hurts both operations and profits no matter if we’re in a peak or a valley.

The Title Industry Challenge

Our industry is unique because we don’t control the demand for our product.

  • Interest rates go up, demand can go down.
  • Interest rates go down, demand can go up.

If we can’t control demand, what can we control?

For companies staffing by the traditional model, the goal is to find a “middle ground” between seasons — a balance between the harsh winter valleys and the booming summer peaks. But the reality is:

  • Peaks mean sagging turn times, overworked employees, and overtime costs.
  • Valleys mean high payroll for underutilized staff or layoffs with wasted downtime.

The result? Waste at both extremes.

A Better Approach: Intentional Outsourcing

We’ve seen this cycle play out post-pandemic — a real estate boom followed by whatever this market is now. Layoffs are in the headlines, and more may be coming.

So how do you manage this more effectively?

By partnering with a reliable, intentional outsourcing partner like D. Bello. We help absorb the peaks and valleys so your internal team maintains a consistent, stable workload.

Even better, this model converts your fixed overhead into variable costs. That means you only pay for what you need, when you need it — giving you true cost certainty.

The Outcome

No matter the season, you can still achieve a consistent, desired margin. That’s the “secret sauce” our clients love — and it’s written all over their P&Ls.

If you want to thrive in any market cycle, let’s talk about how we can make cost certainty part of your business model.

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