Hello and welcome to the next topic in our Intentional Outsourcing series. Today we’re focusing on turn time efficiency and how deploying an intentional outsourcing model can address turn time and other related pressures in your business.
Every title company we talk to admits to turn time struggles. These are delays that can happen at any point in the title production process, slowing the completion of a file. On the surface, it seems straightforward — we’re too busy, and we don’t have enough people. But if it were that simple, our industry would have solved it a long time ago.
The reality is that your employees often balance two roles: producing title work and servicing your customers. This forces them to choose between efficient title production and providing an attentive, thorough customer service experience. That isn’t a decision they should have to make.
The more complex reality is that our industry faces a labor shortage. There simply are not enough trained title professionals to adequately staff each point in the production process while also managing the customer experience at the level your brand and reputation demand.
Your staff shouldn’t have to choose between completing a search, running a date down, generating a title commitment, or providing superior customer service. The real wins in our industry are the smiles at the closing table — not the behind-the-scenes stress. Our favorite D. Bello model is simple: we do the work, you take the credit.
Across the country, we hear the same challenges. It’s hard to find good people. Quality hires are expensive. Newly trained employees leave for better-paying jobs right when they’re becoming productive. It’s a tough market, and you are not alone.
Although this discussion focuses on turn time, utilizing D. Bello in your title production process helps alleviate time pressures across your business. By addressing this single “domino,” you gain downstream benefits: more time for customer interactions, a consistent and reliable product, and less stress on your employees.
D. Bello is a fully customized outsourcing solution with a dedicated staff assigned to your work every single day. Contact us to learn more about how we can help you improve turn times, solve staffing challenges, and be the hero for your customers.
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